There are five management aspects that are entailed in an ideal business process management namely, designing, modeling, execution, monitoring, and optimization. It is therefore evident that business process management is a process and not a one-time undertaking. There has to be a relentless commitment in the process in order to achieve results.
Once a company has made a decision to effect a change in its business process, it has to roll the ball by formulating the strategies and functions that are to be put in place. These are based on the ability of the organization to tap the workers talents, efforts, skills, time, energy in the most effective and efficient manner to achieve its goals.
It is noteworthy that the employees’ capacity to perform can remain underutilized when the management does not put in place stimulative measures to make the employees unleash their potentials. One of the most dynamic business aspects is the technological innovations. This is where the companies are ever investing in to create a competitive advantage.
A constant check in the technological innovations has to be maintained for the organization to keep its head up. Business process management is part of the IT service management in an organization. Through corporate research, a company can establish the innovations in the market that can significantly create a continual improvement in the performance of the workforce to meet customer needs and wants.
BPM embraces technological innovations, promoting employees' efficiency and effectiveness while creating flexibility by integrating of both the manpower and technological resource to meet customer satisfaction. Modeling in the context of Business process management implies initiating changes within the workforce to promote performance that is effective and efficient while applying the necessary technological innovations.
One of the factors that prompt a company to induce a change in its management functions is the buying behavior of the customers and this is in turn predetermined by the needs and expectations of consumers. For instance, a company may be forced to upgrade its production machinery and equipments to acquire the latest technological machinery that is efficiency and effective.
This brings in the issue of time, energy, and cost. The manpower must be able to achieve the desired results in the least time possible, with minimal efforts and energy, and at the same time maintain the minimum cost of operation, while meeting conformity to quality.
Implementation is another aspect in business process management that the company management structure has to push forward. It is easily said than done! In addition, the changes that have been cited as core strategies and approaches must be driven into action. Whether a plan to promote employee morale or introduce a new technology, these must be put in practice.
This requires a total involvement of all the staff in the organization with a close initiation and control by the management. Besides the execution, the management should monitor the implementation process. There must be a feedback loop to enable the management revise its strategies that seem not to work.
The strategies applied must also be consistence to cost, time, and energy. In a nutshell, they should be effective and efficient. The company must integrate all the manpower and technological improvements to add value to goods and services in the most viable manner. Optimization involves the aspect of carrying out an improvement, enhancement, and capitalization of the production tools and the workforce achieves the desired results with minimal cost, time and energy though out.
It also entails a control of the tools of business process management by manipulating the workforce to implement changes that are aimed to match the customer needs and expectations with the quality of the products. The key words in business process management are efficiency and effectiveness.
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